What's New in Release 2026.1
Release Date: May 10, 2026
Case Work
Contact Edit Modal: Faster Contact Updates
Introduced a new quick edit contact modal that allows users to update phone numbers, email addresses, and social media details directly from the case create, case edit, and case card views. This new streamlined workflow reduces navigation steps and makes contact updates faster without the need for leaving the current screen.
Case Dashboard: Flexible Custom Tile Layouts
Enhanced the case dashboard custom filter experience by removing the previous 4 tiles limitation, allowing teams to add as many custom tiles as needed. The dashboard now dynamically reflows tiles across different screen sizes, providing a more flexible and scalable experience for modern workflows and displays.
Case Edit: Expand and Collapse Notes
Added a convenient expand all and collapse all controls beside the sort options, making it faster to review or organize large note histories. The selected view preference is automatically remembered for each user across sessions, creating a more personalized and efficient experience.
Payment Integration: Integrated Payments for Web Forms
Introduced integrated payment processing for web forms, enabling organizations to securely accept payments directly within Access E11. This enhancement streamlines customer interactions by combining service requests and payment collection into a single seamless experience. Learn more about this feature and how it enhances the customer experience in the full article.
Other Improvements
My Assignments & Contacts: Performance Improvements
Improved performance across My Assignments and Contacts, resulting in faster load times and a smoother overall experience.
If you have any questions or concerns about the newly released features, please don't hesitate to reach out to support@civicentric.com. One of our team will be happy to resolve your concerns.
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