FAQ: How Do I Delete Domain Categories?
Deleting Domain Categories There are two levels of Categories in the platform – Contact Group and Domain. Categories created at the Domain level are available to anyone with access to your domain, while those created at the Contact Group level are only available to users assigned to that particular Contact Group. In order to create, […]
FAQ: Why Can’t I Delete A Category?
Problems Deleting Categories Categories that are used by Cases cannot be deleted. If you are unable to delete a Category review your Cases (both open and closed) to ensure that the Case is not being used. If you are still unable to delete a specific Category you will need to purge your Cases. When […]