Gmail Deliverability Issues
Gmail Undeliverable Error There is a chance you will start receiving Undeliverable errors when attempting to send emails from the foreAction system to contacts with a Gmail account. This is due to the fact that Gmail has recently changed, and strengthened, their rules for rejecting emails. The error will be similar to the following: This […]
Managing Users
This article will discuss how Administrators can manage the Users in their foreAction case office and provides a deeper understanding of the settings available to you. Before we begin, we must take a look at the two different sections that can manage Users, as well as explain the difference between the two. Sections to Manage […]
How To Customize Case Intake Using Custom Fields
Custom fields are a valuable tool that allow you to completely customize your case intake process by defining options your municipality requires while submitting cases. Utilizing these fields ensures that information specific to your municipality is captured with every case, and able to be viewed, filtered, and reported on later. Custom fields are separate from […]
FAQ – Unknown device warning every day
If you are getting the warning that you are attempting to login from an unknown device on a regular basis, the most likely solution is that your browser is set to either not store cookies, or delete cookies at a scheduled time. The system relies on cookies to track approved devices, so if they are […]
How To Unlock a Locked User Account
After a number of failed login attempts (the default is 5), users will find their account is locked for 15 minutes. This time limit can be bypassed by an admin. However, if there are twice as many failed login attempts (default 10), the account is permanently locked and must be unlocked by an administrator. Admins […]
Public Portals
Citizen Portals In addition to web forms for receiving service requests, AccessE11 offers two additional online options for keeping citizens informed and engaged in the service management process. Citizen Case Portal When citizens make the effort to report a concern, it is critical to keep them informed as action is taken by municipal staff to […]
How to Use ArcGIS Layers
Working with AccessE11 and ArcGIS It is very common for citizen reported issues to relate to physical assets that are owned by the municipality. For municipalities that rely on ArcGIS for mapping physical infrastructure, AccessE11 offers an out-of-the box integration to flexibly configure and render any number of layers defined in an ArcGIS domain within […]
How To Manage Tags
Managing Tags Tags can be used to track issues important to your contacts. Tags can also be used with the List Builder to generate lists of contacts based on their Tags. For example, if a contact has shown interest in Green Energy, you can tag that contact with “Green Energy”, “Solar Power”, etc. Tags can […]
Creating Email Inbound Channels
How To Update A User Account
Updating User Accounts When updating a user’s account information you will be limited to users whose level of permissions are similar to or less than yours. For more information on permissions see the Account Permissions Guide. To edit an existing user account navigate to the Domain Configuration and Utilities page by selecting the wrench icon […]