Gmail Deliverability Issues
Gmail Undeliverable Error There is a chance you will start receiving Undeliverable errors when attempting to send emails from the foreAction system to contacts with a Gmail account. This is due to the fact that Gmail has recently changed, and strengthened, their rules for rejecting emails. The error will be similar to the following: This […]
FAQ – How do I create an email campaign?
AccessE11 is a lot more than just a case management system. We also offer an outreach module that allows municipal staff to send email blasts to citizens. Whether it be for city newsletters or important updates about their community, mass email communications are just one of the ways we prioritize citizen engagement. Setting Up Mailchimp […]
FAQ: How Do I Authorize My Computer?
Authorizing Your Computer As an added layer of security, the device and browser a user connects from is recorded every time they login. This is done to prevent someone else from logging into your account if they gain access to your username and password. Whenever a new device is recognized, a confirmation email will be […]
FAQ: How Do I Delete Domain Categories?
Deleting Domain Categories There are two levels of Categories in the platform – Contact Group and Domain. Categories created at the Domain level are available to anyone with access to your domain, while those created at the Contact Group level are only available to users assigned to that particular Contact Group. In order to create, […]
FAQ: How Do I Delete Domain Tags?
Deleting Domain Tags There are two levels of Tags in the platform – Contact Group and Domain. Tags created at the Domain level are available to anyone with access to your domain, while those created at the Contact Group level are only available to users assigned to manage that particular Contact Group. In order to […]
FAQ: How To Reset Your Login Password
Resetting A Login Password If you cannot remember your login password, click on Reset my Password from the login screen. A pop-up should appear on your screen. Enter your username in the box inside the pop-up. Please note that your username may be different from your email. Then click the Send button to get the […]
FAQ: How Do Populus Roles Relate to foreAction Roles?
If you are a Populus user, you will note that user roles differ in name from the standard names for user roles in the guides and FAQs on this site. The following table provides a mapping between the two. Standard Role Names Populus Equivalents Domain Administrator Domain Administrator Outreach Director Regional Organizer Outreach Manager Riding […]
FAQ: Why Can’t I Delete A Category?
Problems Deleting Categories Categories that are used by Cases cannot be deleted. If you are unable to delete a Category review your Cases (both open and closed) to ensure that the Case is not being used. If you are still unable to delete a specific Category you will need to purge your Cases. When […]
FAQ: How Do I Authorize My IP Address?
Authorizing Your IP Address As an added layer of security foreAction records the IP address a user connects from every time they login. This is done to prevent someone else from logging into your account if they gain access to your username and password. Whenever a new IP address is recorded foreAction will attempt to […]
FAQ: What Is The Difference Between A Contact And An Organization?
Difference Between Contacts And Organizations There are two types of contacts in foreAction: a contact and an organization. Contacts represent a person while organizations represent a business, union, community group, or other association of people. Both are very similar but there are a few differences you should be aware of. Contacts contain more information than […]